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Vandaag laten we Andy Zitman aan het woord
THIS IS an open letter to Insel Air and Ministerie van Verkeer, Vervoer en Ruimtelijke Planning. What is happening to Curaçao is really deplorable. Yesterday January 11, 2016 received a ‘surprising’ phone call from Insel Air letting us know that the flight to Miami (January 12, 2016) was delayed. Nice right? NOT REALLY.
Not even 15 minutes later received another phone call from the same Insel Air-person stating that the flight will be on time = check in at 8:00 and scheduled to leave at 10:00 (Jan. 12, 2016). Arriving at the airport we were told that the fight was delayed and scheduled to leave at 11:00.
So I commented that the original message was true. But it gets better. At 14:00 received a phone call from our 64 year old friend who is traveling back to Miami, stating that she is still at the airport and the flight is now ‘ anticipated’ to depart at 19:00.
Yes, the word is ANTICIPATED because Insel Air is still not sure if they can make that timeline. But wait; now they are notifying the passengers that they are ‘ANTICIPATING’ the flight to depart at 23:00.
Mind you that the passengers are not allowed to leave the airport so they are caged in this departing hall since 8:00 in the morning (that is 15 hours). This shall be the last time I will fly, recommend to others or use Insel Air-service. With everything, ‘YOU MUST MAINTAIN YOUR MACHINES’.
This will have long term affects on our tourists and local people. Do not sent out a pre-written statement that states the ‘operational issues’ and ‘unusual sequence of technical problems’ since they occurred since the beginning of December 2015.
You know when the airplane is not working, do not lie to the passengers. Arrange them onto other flights that are heading to that particular destination. It is amazing that our ‘Ministerie’ is not dealing with this issue since they are the responsible entity dealing in and with the assurance of the travelling passengers.
If a flight is delayed more that 6 hours, the passengers should be allowed to exit the airport.